Terms and Conditions of Use of THE FRENCH KEYS

Preamble

The present general conditions of use are concluded between :

– the operator of the website, hereinafter referred to as the “Publisher”,

– any person wishing to access the site and its services, hereinafter referred to as the “User”.

Article 1 – Principles

The purpose of these general conditions of use is to provide a legal framework for the use of THE FRENCH KEYS website and its services.

The website the-french-keys.com is a service of :

• The company BLAISE SASU – THE FRENCH KEYS
• located 43 rue de Sèvres 75006 Paris, France
• website URL: the-french-keys.com
• e-mail: [email protected]
• phone number: 0143229916

The general conditions of use must be accepted by all Users, and access to the site implies acceptance of these conditions.

Article 2 – Evolution and duration of the GCU

These general terms and conditions of use are entered into for an indefinite period. The contract is effective for the User from the start of use of the service.

THE FRENCH KEYS reserves the right to modify the clauses of these general conditions of use at any time and without justification.

Article 3 – Site access

Any User with Internet access may access THE FRENCH KEYS website free of charge from anywhere. The costs incurred by the User to access the site (internet connection, computer equipment, etc.) are not the responsibility of the Publisher.

The site and its various services may be interrupted or suspended by the Publisher, in particular for maintenance purposes, without any obligation to give prior notice or justification.

The User of the site has access to the following services: Intermediation in the purchase, sale and rental of real estate and business assets on behalf of third parties.

Article 4 – Responsibilities

The Editor cannot be held liable for any failure, breakdown, difficulty or interruption in operation, preventing access to the site or any of its functions.

The equipment used to connect to the site is the sole responsibility of the User, who must take all appropriate measures to protect the equipment and data, in particular from viral attacks via the Internet. The User is also solely responsible for the sites and data he/she consults.

The Publisher may not be held liable in the event of legal proceedings against the User:

– as a result of using the site or any service accessible via the Internet;

– the User’s failure to comply with these terms and conditions.

The Publisher shall not be liable for any damage caused to the User, to third parties and/or to the User’s equipment as a result of the User’s connection to or use of the Site, and the User hereby waives any and all claims against the Publisher arising therefrom.

Should the Publisher be the subject of amicable or legal proceedings as a result of the User’s use of the Site, the Publisher shall be entitled to recover from the User all damages, sums, judgments and costs arising from such proceedings.

Article 5 – Intellectual property

All technical documents, products, photographs, texts, logos, drawings, videos, etc., are subject to copyright and are protected by the French Intellectual Property Code. When delivered to our customers, they remain the exclusive property of BLAISE SASU – THE FRENCH KEYS, the sole owner of the intellectual property rights to these documents, which must be returned to BLAISE SASU – THE FRENCH KEYS on request.

Our customers undertake not to make any use of these documents which might infringe the supplier’s industrial or intellectual property rights, and undertake not to divulge them to any third party, unless expressly authorized in advance by the Publisher.

Article 6 – Hypertext links

The creation by the User of any hypertext links to all or part of the site is strictly forbidden without the prior written authorization of the Publisher, requested by e-mail to the following address: [email protected].

The Publisher is free to refuse this authorization without having to justify its decision in any way whatsoever. Should the Publisher grant such authorization, it is in all cases only temporary and may be withdrawn at any time, without any obligation on the part of the Publisher to justify its decision.

In all cases, any link must be removed by simple request from the Publisher.

Any information accessible via a link to other sites is not under the control of the Editor, who declines all responsibility for their content.

Article 7 – Protection of personal data

Collected data

The personal data collected on this site are as follows:

– account opening: when the user’s account is created: surname; first name; e-mail address; telephone number; postal address; real estate search criteria ;

– connection: when the user connects to the website, the latter records, in particular, his/her surname, first name, connection data, usage data, location data and payment data;

– profile: using the services provided on the website allows you to enter a profile, which may include an address and telephone number;

– payment: when paying for products and services offered on the website, the website records financial data relating to the user’s bank account or credit card;

– communication: when the website is used to communicate with other members, data concerning the user’s communications is stored temporarily;

– cookies: cookies are used for site use. Users can deactivate cookies using their browser settings.

Use of personal data

Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes:

– access and use of the website by the user ;

– management and optimization of the website ;

– organization of the conditions of use of the Payment Services ;

– verification, identification and authentication of data transmitted by the user ;

– offer the user the possibility of communicating with other users of the website;

– implementation of user assistance ;

– personalize services by displaying advertisements based on the user’s browsing history and preferences;

– prevention and detection of fraud, malware and security incident management ;

– management of any disputes with users ;

– sending commercial and advertising information, according to the user’s preferences.

Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:

– when the User uses payment services, the website works with third-party banking and financial companies with which it has signed contracts in order to implement these services;

– when the User publishes information accessible to the public in the free comment areas of the website;

– when the User authorizes a third-party website to access his/her data;

– when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data for the purposes of providing these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;

– if required by law, the website may transmit data in order to pursue claims against the website and to comply with administrative and judicial proceedings;

– if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the Internet.

Implementing user rights

Pursuant to the regulations applicable to personal data, users have the following rights, which they may exercise by sending a request to the following address: [email protected].

• right of access: users may exercise their right of access to their personal data. In this case, before exercising this right, the website may request proof of the user’s identity in order to verify its accuracy.
• the right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
• the right of deletion: users may request the deletion of their personal data, in accordance with applicable data protection laws.
• the right to restrict processing: users may request the website to restrict the processing of personal data in accordance with the assumptions set out in the RGPD.
• the right to object to data processing: users may object to their data being processed in accordance with the assumptions set out in the RGPD.
• the right to portability: they can request that the website return their personal data to them, so that they can pass it on to a new website.

Evolution of this clause

The website reserves the right to modify this privacy policy at any time. If a modification is made to the present personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she may delete his/her account.

Article 8 – Cookies

THE FRENCH KEYS website may automatically collect standard information. Any information collected indirectly will only be used to monitor the volume, type and pattern of traffic using this site, to develop the design and layout of the site and for other administrative and planning purposes and generally to improve the service we provide to you.

Article 9 – Applicable law

These terms and conditions of use are governed by French law.

If the parties are unable to resolve a dispute amicably, the dispute will be submitted to the jurisdiction of the French courts.

1. Introduction

These General Terms and Conditions of Use (hereinafter “GTCU”) govern the use of The French Keys application, developed and managed by BLAISE SASU, the company behind The French Keys brand, accessible via the-french-keys.com. The latter represents a range of activities in the real estate sector, including a real estate agency, a concierge service, a furnishing company, as well as construction and project management services.

The French Keys app is revolutionizing the way real estate deals are brought in and managed. Our platform enables individuals to recommend real estate professionals and, in many cases, receive remuneration for these recommendations. For professionals, The French Keys offers a unique opportunity to grow their business through qualified recommendations and our extensive network of users.

By accessing and using our application, you join a dynamic community where individuals and real estate professionals meet to create mutually beneficial opportunities. These General Terms of Use (hereinafter “GTU”) define the rules and standards of our service. By registering and using The French Keys, you agree to abide by these T&Cs. This document also includes key definitions to ensure a clear understanding of the terms used.

• “Personal data” (“personal data”), “process/processing”, “controller”, “processor”, “recipient(s)”, “consent”, “file”: These terms are used in accordance with their definition in Article 4 of the General Data Protection Regulation (GDPR).
• “My network”: All users directly and indirectly connected to you on the application, including sponsors, godchildren and their extended networks.
• “Sponsor / My sponsor / The sponsor”: User who invited you to join The French Keys.
• “Referrals / My referrals”: Users you have directly invited (level 1), as well as members invited by your referrals up to level 3.
• “My grade”: Level reached in the application based on the number of members in your network, with 10 successive grades.
• “A deal”: Real estate transaction or business opportunity introduced by a member on the application.
• “The Application”: “The French Keys” application developed by BLAISE SASU.
• “User / Member”: Any person registered and using The French Keys.
• The “Business Contributor”: User who actively recommends real estate sellers on the application.
• “The Seller”: Person wishing to sell a property and put in contact with The French Keys team by a member.
• “The Site”: The French Keys website, complementary to the application.
• “Bring a deal / Put in relation”: Action of connecting a real estate seller with The French Keys team via the app.
• “Referral code / My referral code”: A unique 6-character code issued by the application to each user when they register, enabling them to develop and extend their network by inviting friends and family and passing this code on to them.

Your commitment to follow these TOS ensures a safe and positive experience for all The French Keys users.

We encourage you to explore The French Keys app further and discover its innovative features. Additional resources, such as tutorials, are available to help you make the most of your experience with our platform.

2. Conditions of Access and Use

The French Keys application is accessible to people of legal age and capacity. Here’s how to access and use our platform:

Registration and Account Creation :

• Registration process: To register, download The French Keys application and create an account by providing a valid e-mail address, a first name and a last name. The phone number is optional.
• Optional sponsorship: Having a sponsor is not a mandatory condition for registration. However, if you have been invited by an existing member via SMS, e-mail, or other means, you can enter their referral code either when you create your account, or later in your personal information or via the home tab by clicking on “I enter my referral”.
• Consent to Terms of Use and Privacy Policy: By registering, you agree to our Terms of Use and Privacy Policy.

Information verification and security :

• Account verification : A verification procedure is carried out at the time of commission payment to ensure the accuracy of information.
• Personal Data Protection: Your personal data is treated confidentially and securely. It is not shared with unauthorized third parties.

Account security :

• Secure password creation: We recommend using a strong password, including special characters, upper and lower case letters and numbers.

Complete Profile to receive Commissions:

• Required information: Additional information such as your marital status is required to receive commissions.

Account management :

• User Control: You can activate, deactivate or delete your account at any time.
• Accuracy of Information: You agree to provide true and current information. Creating a false identity may result in the deletion of your account.

These conditions ensure a safe and fair use of The French Keys, contributing to a positive experience for all members of our community.

3. Description of Services and Features

The French Keys offers a range of services and features designed to optimize opportunities in the real estate sector, benefiting the app’s users. Here’s a detailed description:

A. Services for Users :

• Matchmaking and Earnings Opportunities: Facilitates the connection between real estate sellers and our team of experts, offering users the chance to earn substantial commissions on successful real estate transactions.
• Network Development: Allows users to build up their own network of business introducers and benefit from commissions on sales made.

B. Key features of the Application :

• Registration and Account Management : Users can create and manage their personal account, providing the necessary information.
• Network Management: Enables you to expand your network of referrers, including adding new referrals and tracking referral levels.
• Business Tracking Tool: Allows you to track the business you’ve brought in and view the progress of transactions.
• Access to Resources: Provides educational resources to help users maximize their potential as business contributors.
• Communication with The French Keys Team: Allows users to contact the team directly for help or advice.
• Updating Personal Information: Users can update their personal information.
• Grading system: Users can reach different grades depending on the size and activity of their network.
• Account Deactivation or Deletion: Allows you to deactivate or delete your user account at any time.

The features and services offered by The French Keys are subject to the terms of use set forth in these TOU, ensuring a safe and compliant experience for all users.

4. Login and security management

• The security of user accounts on The French Keys is a priority. Each user uses their registered email address as a unique identifier to access the application.

• When creating your account, you will be asked to choose a personal, non-transferable password. To ensure optimum security, this password must be strong, made up of at least 14 characters long, including numbers, upper and lower case letters and special characters.

• It is essential to understand that any activity carried out under your login is considered to be of your own making. The secure management of your password is therefore your sole responsibility. In the event of loss, misappropriation or suspicious use of your identifiers, you must act immediately to protect your account.

• If you suspect fraudulent use of your login details, we recommend that you inform The French Keys by sending an email to our support department. Appropriate measures, such as temporarily disabling access to your account and resetting your password after verifying your identity, will be taken.

• The French Keys is committed to maintaining and constantly improving security measures to protect the personal data and identity of its users. By following these guidelines, you contribute to the security of your account and that of our entire community.

5. Obligations and Responsibilities of Users

Users of The French Keys are required to comply with certain obligations and assume certain responsibilities in order to ensure proper and lawful use of the application:

• Compliant and Legal Use: By using The French Keys, you agree to comply with all applicable laws and regulations. This includes, but is not limited to, compliance with data protection laws, trade practices and real estate laws.

• Prohibition of Fraudulent or Malicious Behavior: Users must refrain from any fraudulent, malicious or harmful behavior. This includes manipulating the application’s functionality, impersonating others, sharing false or misleading information, and any other activity that may harm other users or the integrity of The French Keys.

• Responsibility for Shared Content: You are responsible for the content you share on the application, including real estate information and the identity and contact details of sellers. It is imperative that all information provided is accurate, legal and up to date.

• Respect for other users: Interactions with other users, whether sponsors, godchildren or real estate professionals, must be respectful. Any abusive or discriminatory behavior is strictly forbidden.

• Confidentiality of Shared Information: As a user, you are responsible for protecting the confidentiality of personal and professional information that you may receive from other users.

• Infringement Notification: If you become aware of any violations of these TOU or suspicious activity on the App, it is your responsibility to report them to The French Keys for appropriate action.

Compliance with these obligations and responsibilities is essential to maintain a safe, professional and compliant environment for all users of The French Keys.

6. Accessibility and Technical Support

The French Keys is committed to providing a reliable and accessible application, while offering technical support tailored to the needs of its users:

• Application accessibility: The French Keys is designed to be available and functional 24 hours a day, 7 days a week, with the exception of force majeure situations, events beyond our control and necessary maintenance periods. Our aim is to ensure maximum accessibility, while maintaining the quality and security of the application.

• Updates and Maintenance: We reserve the right to make updates, modifications or improvements to the application and its functionality. We undertake to inform our users of any significant changes in an appropriate and timely manner, in order to minimize the impact on their user experience.

• Technical Support: For any questions, technical problems or assistance with the application, users can contact our technical support team. This help is available free of charge and can be requested by sending an email to [email protected]. Our team strives to respond quickly and efficiently to resolve any problems or answer any queries.

• Liability in case of failure: Although we strive to keep the application operational at all times, The French Keys cannot be held responsible for temporary interruptions of service due to technical maintenance, updates or circumstances beyond our control.

By using The French Keys, you acknowledge and accept these terms of accessibility and agree to contact technical support if necessary for an optimal experience.

7. Privacy Policy

The French Keys, an initiative of BLAISE SASU, takes the confidentiality and security of its users’ personal data very seriously and is committed to complying with current regulations:

• Compliance with Data Protection Regulations: We are committed to complying with the European Union’s General Data Protection Regulation (GDPR) and all relevant national data protection and privacy laws. This compliance ensures that users’ personal data is handled responsibly, securely and transparently.

• Privacy Policy: Our Privacy Policy details how The French Keys collects, uses, stores and protects the personal data of its users. It also explains the rights users have regarding their personal data. This policy is accessible to all users and can be consulted at any time via our application or website.

• Users’ rights: In accordance with the GDPR and applicable laws, users of The French Keys have the right to access, rectify, request the deletion of, limit or object to the processing of their personal data. They also have the right to portability of their data.

• Exercise of Rights: To exercise these rights or for any questions relating to the management of your personal data, users may contact The French Keys via the email address dedicated to the protection of personal data: [email protected].

We are committed to handling all requests for personal data promptly and appropriately, taking care to protect the privacy and rights of our users.

8. Liability and Limitation of Liability

• Obligation of Means: BLAISE SASU, as developer and manager of The French Keys application, undertakes to use all necessary means to ensure the proper functioning and accessibility of the application. However, our responsibility is limited to an obligation of means. This means that we undertake to do our utmost to provide a quality service, without guaranteeing a specific result.

• Limitation of Liability for Malfunctions : BLAISE SASU cannot be held responsible for service interruptions or malfunctions of the application that are beyond our reasonable control, such as server failures, maintenance-related interruptions, or cases of force majeure. Any liability for consequential damages such as loss of profit, business interruption or loss of data is expressly excluded.

• User responsibility: The use of The French Keys application is under the exclusive responsibility of the user. This implies that users are responsible for the manner in which they use the application, for decisions made and actions taken on the basis of information or functionalities available on the application.

• Professional Advice: Users are encouraged to seek appropriate professional advice before making important decisions based on information or services provided by the application.

By accepting these TOS, users acknowledge and agree to these limitations of liability, understanding that BLAISE SASU cannot be held liable for problems beyond our reasonable control or for users’ use of The French Keys application.

9. Intellectual Property

• Rights to Application Content and Elements: All elements and content of The French Keys application, including but not limited to designs, graphics, logos, images, text, trademarks, domain names, as well as the application structure and database, are the exclusive property of BLAISE SASU or its licensors. These elements are protected by intellectual property laws and other related rights. Any use, reproduction or representation of these elements, without the prior written authorization of BLAISE SASU, including for the creation of derivative works, is strictly prohibited and may result in legal action.

• Restrictions on Use of Proprietary Content: It is forbidden to copy, modify, pirate, download, distribute, compile, reproduce, imitate, decompile, rent or sell, in any way whatsoever, the content of The French Keys application without the prior written consent of BLAISE SASU. This includes any attempt to use the contents of the application for purposes other than those provided for in the GCU.

• Protection and Remedies for Infringement: BLAISE SASU takes the protection of its intellectual property rights very seriously and will not hesitate to take legal action against any person or entity that infringes these rights. This includes any infringement of copyrights, trademarks, patents or any other intellectual property rights associated with The French Keys application.

By using The French Keys application, you acknowledge and accept these terms relating to intellectual property, and you undertake to respect all the intellectual property rights of BLAISE SASU and its partners.

10. Hyperlinks and Third-Party Content

• Presence of Hypertext Links : The French Keys application may include hypertext links to websites or resources managed by third parties. These links are provided to enhance the user experience or to offer additional relevant information.

• Absence of Control over Third Party Sites: BLAISE SASU has no control over the content, privacy policies or practices of third party sites or services linked to the application. Consequently, BLAISE SASU cannot be held responsible for the access, content or use of these third-party sites, nor for any damage or loss resulting from the consultation of these sites.

• User responsibility: Use of hypertext links to third-party sites is at your own risk. Users are responsible for reading and understanding the terms of use and privacy policies of third-party sites before accessing or using their services.

• Disclaimer : The mention of third-party sites or links to them in no way constitutes approval, guarantee or validation by BLAISE SASU of the content of these sites. Users are advised to exercise caution and discernment when accessing external resources.

Users are encouraged to be vigilant and to assess the potential risks when using external links available on The French Keys application.

11. Modifications to the General Conditions of Use

• Right of Modification: BLAISE SASU reserves the right to modify the General Terms of Use (GTU) of The French Keys at any time. These changes may be made for a variety of reasons, including to reflect changes in legislation, our services or technologies, or to improve the clarity and effectiveness of the TOU.

• Effective Date of Changes: Any changes to the TOU will take effect immediately upon publication on The French Keys application and/or on our website. It is the user’s responsibility to regularly review these terms and conditions to stay informed of any updates.

• Notification to Users: Although BLAISE SASU endeavors to inform users of any significant changes in the GTU, users are advised to check the latest updated version regularly. Notifications of significant changes may be communicated via the application, by email, or by other means of electronic communication.

• Acceptance of Changes: By continuing to use The French Keys application after the posting of changes to the TOU, users agree to abide by the revised terms. If you do not agree to the new terms, you must stop using the application.

Changes to the TOU are intended to ensure that The French Keys remains a safe, compliant and up-to-date environment for all its users.

12. Legal and General Provisions

• Absence of Tacit Waiver – Independence of Clauses: The fact that BLAISE SASU does not invoke one of the clauses of these General Terms of Use at a given time may not be interpreted as a waiver of the right to invoke this clause or any other clause at a later date. Each clause of the GCU is independent. If one of them is judged null, invalid or inapplicable by a final court decision, this will not affect the validity of the other clauses, which will remain in force.

• Applicable Law and Jurisdiction: These GCU shall be governed by and construed in accordance with the laws of France. Any dispute relating to the interpretation, performance or validity of these GCU shall, insofar as possible, be resolved by amicable negotiation. Failing agreement, the dispute will be submitted to the competent jurisdiction, in accordance with the provisions of French law.

• Language of Terms and Conditions: Although the Terms and Conditions may be translated into other languages to facilitate understanding by non-French speaking users, in the event of any discrepancy or conflict, the French version shall prevail and be considered the official and authoritative version in matters of dispute or interpretation.

These provisions ensure clarity and legal certainty for users of The French Keys as well as for BLAISE SASU, by establishing a clear legal framework for the use of the application.

13. Contact and Customer Service

• Customer service contact details: For any questions, requests for assistance or additional information regarding The French Keys, users can contact our customer service at the following email address: [email protected] or at the following telephone number: 01 43 22 99 16. Our team is committed to providing fast, efficient answers to our users’ needs.

• Complaint Procedure: If you have any concerns or complaints regarding the use of The French Keys application, we encourage you to contact our customer service department. We strive to handle all complaints fairly and promptly. Users are asked to clearly detail the reason for their complaint, so that our team can propose an appropriate solution. Complaints can be sent by email.

• Commitment to User Satisfaction: BLAISE SASU is committed to maintaining a high level of customer satisfaction by offering accessible and responsive customer service. We view every interaction with our users as an opportunity to improve our services and strengthen trust in The French Keys.

By providing easy access to customer service and a clear complaints procedure, The French Keys aims to ensure a positive user experience and build a relationship of trust with its community.